FAQ

All items on our website display real-time stock availability. If a product is listed as “In Stock,” it means the item is physically available in our warehouse and ready to ship. Orders containing in-stock items typically ship within 24 to 48 hours (business days).

If an item is out of stock, you can contact us directly at 214-991-6972 or email us at sales@rcsuppliesonline.com. Our team will provide you with the estimated restock date and expected shipping timeframe.

We do not offer free shipping at this time. However, our website makes it easy to see your exact shipping cost before you complete your order.

Simply enter your shipping address at checkout and select “Deliver to Me.” Your shipping fee will be calculated instantly and displayed before any payment is made, so there are no surprises.

Key points:

• No free shipping option currently available

• Shipping cost calculated automatically at checkout

• Transparent pricing before payment

We believe in transparent, no-haggle pricing. The price you see on our website is the final price—no hidden fees, no back-and-forth.

The only discount we offer is for bulk orders of $10,000 or more. When your cart reaches this threshold, a 5% discount is automatically applied at checkout. There’s no need to request it—our system takes care of it for you.

Key points:

• No-haggle, upfront pricing

• 5% discount automatically applied to orders of $10,000+

• Shown instantly at checkout

Yes! We can create custom-sized tables to fit your specific needs. While there are some limitations to the sizes and configurations we can produce, our team will work with you to find the best solution.

Please note that custom orders require a lead time of approximately 18 weeks for production and delivery.

To get started, contact us at sales@rcsuppliesonline.com or call 214-991-6972 to discuss your project and receive more details about customization options.

At Restaurant & Cafe Supplies Online (RCG, LLC), we stand behind the quality of our products and guarantee against manufacturing defects and production errors. If you receive an item with a defect, it must be reported within 72 hours of delivery to qualify for a replacement or refund.

Please note: our tables are crafted from reclaimed wood, which naturally features variations in color, grain, and texture. These unique characteristics are part of the design and do not qualify as defects.

For returns due to reasons other than defects (such as a changed mind, preference, or no longer needing the product), you will be responsible for return shipping costs. A 15% restocking fee will also apply.

All returned items must be in their original packaging and free from damage, alterations, or signs of use in order to be accepted.

The difference between “The Rustic Harvest Table Top” and “The Heritage Farmhouse Table Top” is in the design. Both are made from the same material and have the same finish but The Rustic Harvest tops will have a mix of widths, whereas The Heritage Farmhouse Tops have 5” wide planks for a more uniform look along with a decorative reclaimed wood edge banding. Both are design for indoor use only.

Our tables are coated with a water-based urethane matte finish, making them  smooth to the touch. However, each table is going to have a slight texture variation due to the nature of reclaimed wood, making each one slightly different. This is part of the beauty of reclaimed wood. However, because of this, we suggest using a writing pad instead of writing directly on the surface.

Our reclaimed wood table tops are designed to be durable and long-lasting, but proper care will help keep them looking beautiful for years. Here are a few simple maintenance tips:

• Use coasters and placemats: Prevent water rings, stains, and scratches by placing coasters under drinks and placemats under plates.

• Protect from heat: Avoid putting hot pans, plates, or serving dishes directly on the wood. Always use trivets or heat-resistant pads to prevent burn marks.

• Clean gently: Wipe down surfaces with a soft cloth and mild soap solution. Avoid harsh chemicals that can damage the natural finish.

Key points:

• Durable reclaimed wood construction

• Prevent stains with coasters and placemats

• Protect surfaces from heat damage

• Simple cleaning  keeps tables looking like new

Clean your tops with warm water and a mild detergent, such as Dawn(™) and wipe off with a dry cloth immediately. Stay away from chemical cleaners, including sanitizers, as they can eat through the finish leaving it sticky or flaky.

Reclaimed wood is lumber that has been salvaged from old buildings, barns, and other structures, giving perfectly good wood a second life. Unlike newly harvested wood, reclaimed wood often comes from old-growth forests, which makes it denser, stronger, and more durable than wood sourced from newer growth.

In addition to its strength, reclaimed wood has a unique patina and character that new wood simply can’t replicate. Its natural weathering, rich tones, and distinct grain patterns make it a popular choice for restaurant tables, furniture, and interior design projects where sustainability meets beauty.

Key benefits of reclaimed wood:

• Durability: Old-growth wood is stronger and more resilient

• Sustainability: Reduces waste and gives wood a second life

• Beauty: Unique patina, color variation, and character

• Quality: Denser, higher-grade lumber than many modern cuts

Because reclaimed wood comes from a variety of sources, each of our reclaimed wood restaurant tables has a slightly different makeup. Our reclaimed wood table tops feature a mixture of reclaimed spruce, pine, fir, etc. Each table features a unique mix of wood, so each table will be unique.

Reclaimed wood tables can be a unique addition to a wide variety of restaurant settings. However, if you’re going for a rustic look for your restaurant, reclaimed table tops are perfect for you. They’ll also look great in more modern, hip settings as well, and can bring a rustic-chic look to many different spaces.

Our product is a great value because we make them in quantities of 50 to 100 per size and style at a time, allowing us an economy of scale that nobody else can match. This means a more affordable product for you that meets and exceeds your quality standards.

Reclaimed wood is lumber that has been salvaged and repurposed for a new life in products such as reclaimed wood restaurant tables, chairs, wall décor, and other furniture. Before being crafted into new items, the wood is carefully processed to ensure quality and safety:

• Nail removal: Any hardware or fasteners are taken out.

• Pest treatment: Industrial microwaves eliminate insects or larvae.

• Kiln-drying: Wood is dried to an even moisture content for stability.

• Milling: Boards are cut and shaped to uniform sizes for use in new products.

These steps make reclaimed wood safe, durable, and ideal for use in homes and commercial spaces like restaurants.

Beyond its beauty and strength, reclaimed wood is also an eco-friendly choice. Repurposing old wood keeps salvageable material out of landfills—where wood accounts for nearly 20–30% of construction and demolition waste—helping reduce environmental impact while giving each piece a unique story.

Key benefits of reclaimed wood:

• Perfect for sustainable restaurant furniture and home décor

• Strong, stable, and long-lasting

• Unique character and patina from its history

• Helps reduce landfill waste and supports eco-friendly practices