Shipping & Claims
- Shipments are coordinated by our partner, Frieghtquote.com. You do NOT have to use their services for shipping. You can also request the weights and dimensions and arrange your own shipping but would be fully responsible for ANY damages or claims with your own shipper if you choose to do so.
- All orders are available for pick up FOB our facility unless being shipped. No orders will be allowed to leave our facility unless full payment is made. If arranging your own shipping, we recommend ALL shipments be insured. Freight companies are notorious for damaging goods and leaving you on the hook after you’ve signed for them. *DO NOT let the trucking companies pressure you into signing until you have inspected order.
- Although we do our best to meet your delivery time requirements, we cannot guarantee completion by an exact date.
- Our products are designed for and sold to Commercial businesses, meaning utility and economy are our main focus. All non-commercial orders are sold as-is, where-is with no claims accepted. Our products may not meet your specific needs in terms of design, functionality, etc. as the needs of an individual are different than the needs of a business.
- Shipping rate quoted is for accurate as long as order doesn’t change, including change of address, incorrectly entered address, zip code, etc. in which case the customer is expected to pay any difference between what is quoted and what is actually charged by the shipping company. RCG may send a supplemental invoice for any differences in this case.
- Storage Fees on any items not shipped out within 72 hours of notification that order is ready to ship = $5/day.